A guide to Integrated Shield Plans, corporate insurance, MediShield Life and MediSave

Integrated Shield Plan

Loong Colorectal is a panel specialist under the following Integrated Shield Plans. If your insurer is listed below, your specialist consultation and procedures may be covered under your plan's panel rates. Coverage is subject to your policy type, rider, and the terms of your individual plan.

As your panel specialist, we are able to assist you in checking your coverage for better financial clarity before any procedures. Where required, we will request a Letter of Guarantee (LOG) or Pre-Authorisation Certificate on your behalf for cashless payment on the day of your procedure. If you are unsure of your coverage, please call us or WhatsApp us before your visit and our team will be happy to assist you.

If your insurance provider is not listed above, please reach out to us. We are happy to verify your coverage on your behalf before your visit.

Corporate insurance panel specialist

Loong Colorectal has direct billing arrangements with the following corporate and employee insurance providers. If your employer's insurer is listed below, you may be eligible for cashless or direct-billed claims at our clinic. Please present your insurance card and employee ID at the point of registration.

As your panel clinic, we are able to assist you in verifying your corporate coverage before your visit for better financial clarity. Where required, we will coordinate with your insurer on your behalf to facilitate direct billing or claims submission. If you are unsure whether your corporate plan is accepted, please call us or WhatsApp us and our team will be happy to help.

MediShield Life & MediSave

MediShield Life is a basic health insurance scheme administered by the CPF Board that helps Singapore Citizens and Permanent Residents pay for large hospital bills and selected costly outpatient treatments. If you hold an Integrated Shield Plan, your plan works on top of MediShield Life to provide enhanced coverage at private hospitals and specialist clinics

MediSave

Selected surgical procedures and hospitalisations at Loong Clinic are MediSave claimable. For surgeries or admissions, MediSave claims will be processed by the admitting hospital. MediSave generally cannot be used for outpatient specialist consultations. Our team will be happy to advise you on whether your procedure qualifies for MediSave withdrawal. Please call or WhatsApp us to find out more.

Frequently Asked Questions

Q: What if I don't have insurance?
A: We welcome all patients on a self-pay basis. Our team will provide a fee estimate before any procedure, so you can plan ahead. Call or WhatsApp us to enquire about fees.

Q: Is my consultation claimable under my insurance?
A: It depends on your policy. Some plans cover specialist outpatient visits, while others only cover inpatient or day surgery claims. Call or WhatsApp us before your visit and our team will help you check.

Q: Can I use both my Integrated Shield Plan and corporate insurance together?
A: Yes. We are able to assist you in applying for pre-authorisation from both insurers, so you can determine which to use first. Do note that this is subject to the facility and the terms of each policy. Call or WhatsApp us and our team will guide you through the process.

Q: Can I get an estimate of my costs before my procedure?
A: Yes. Our team provides detailed financial counselling before any procedure, including a cost breakdown and advice on how your insurance, MediSave, and out-of-pocket expenses apply. Call or WhatsApp us to arrange a pre-procedure financial discussion.

Q: Can I use MediSave for my outpatient consultation?
A: MediSave generally cannot be used for outpatient specialist consultation fees. However, it may be applicable for selected procedures, day surgeries, and approved treatments. Our team will advise you on what is claimable at the time of your visit.

Q: Do I need to submit my MediSave claim myself?
A: No. For surgical procedures and hospitalisations, the admitting hospital will handle the electronic filing of your MediSave claim on your behalf. You do not need to submit anything separately. Our team will also assist you with the necessary documentation prior to your procedure to ensure the process goes smoothly.

MediShield Life & MediSave

Speak with our team to understand your insurance coverage, estimated costs, and payment options before your visit. Contact us here.